Countess Lamp

As a small, boutique business, we are very transparent with our returns policy. Please choose carefully, as for health and safety reasons, we do not offer exchange or refund on certain items unless the item is faulty.

No returns will be accepted on the following items:

• Bedding
• Towels
• Books
• Lamps
• Large artworks and mirrors
• Live plants
• Food
• Vintage products
• Made to order and custom made items
• Sale and discounted items

Faults or other queries
If you believe you have received a product with a fault, or it has been wrongly described, we're here to help. Please contact us by emailing shop@pepperwhites.com.au with your order or receipt number, and a member of our team will get in touch with you directly. Where possible, please include a photograph of the item to help us resolve this for you as quickly as possible.

For more information please see our full returns policy.

SYDNEY METROPOLITAN
A delivery fee does apply for this piece.
This is not calculated online and will be in addition to your purchase.
Any free delivery promotions do not apply to this piece.

Store pick up is available free of charge. 

For furniture items our standard delivery fee is $150 per order within Sydney Metro.
All other items please contact us for a quote.

OUTSIDE SYDNEY METROPOLITAN
A delivery fee does apply for this piece.
As these costs can vary greatly depending on the item size, and your location, we prefer to offer tailored delivery quotes for our furniture deliveries outside of Sydney metropolitan.
This is not calculated online and will be in addition to your purchase.
We work with a number of delivery services to ensure we give you the best possible option for cost, time and quality of service.
Due to the size and weight of this piece we are unable to deliver to some areas.  
Please contact us for a quote before purchasing.
Any free delivery promotions do not apply to this piece.

DISPATCH
Dispatch of your piece can usually be arranged within 2-3 weeks of your purchase date.
Please contact a member of our team on 02 9555 1545 or by emailing shop@pepperwhites.com.au with your delivery address and the items you wish to purchase, for more information.