If your rug is in stock, your order will generally be dispatched within 1-2 working days. If for any reason, your rug is not in stock at the time of placing your order, a member of our team will be in touch to discuss lead times. 

Following dispatch, you can expect to receive your rug in an estimated: 

• Sydney Metro  2-10 working days
• Rural & Interstate 7-14 working days
• Please allow up to working days for WA, TAS & NT deliveries.

All rug orders are delivered by track & trace courier services, and are processed with authority to leave instruction. 

If there is no safe place to leave your rug, please contact us as soon as possible to arrange to either collect your rug from our Balmain store; or discuss an alternative delivery arrangement (additional fees apply). 

Any changes to delivery instructions provided after dispatch of your order may incur additional shipping and handling fees.