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Special Order Returns Policy.
Please choose carefully.
This is a special order product and is not able to be returned for an exchange or refund due to change of mind, or if it does not suit your home.
We highly recommend taking extra care to check your measurements of both your home and the item you are ordering to avoid any disappointment.
Faults or other queries
If you believe you have received a product with a fault, please contact us by emailing firstname.lastname@example.org
with your order or receipt number, and a member of our team will get in touch with you directly.
We encourage you to purchase a sample or 80x150cm rug before purchasing a larger size. These are fully refundable once returned to us.
Please take careful measurements to ensure you are happy with your design choice and size of rug before proceeding with your purchase.
We want you to love the rug you buy from us, however if you change your mind, please note that you will be offered a store credit only. This does not expire and can be used at any time.
This item must be returned, at your cost, to us within 14 days after you receive it and must be in unused “as new” condition.
If you would prefer a refund, a 20% restocking fee will apply.
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