As a small, boutique business, we are very transparent with our returns policy. Please choose carefully, as for health and safety reasons, we do not offer exchange or refund on certain items unless the item is faulty.

No returns will be accepted on the following items:

• Bedding
• Towels
• Books
• Lamps
• Large artworks and mirrors
• Live plants
• Food
• Vintage products
• Made to order and custom made items
• Sale and discounted items

Faults or other queries
If you believe you have received a product with a fault, or it has been wrongly described, we're here to help. Please contact us by emailing shop@pepperwhites.com.au with your order or receipt number, and a member of our team will get in touch with you directly. Where possible, please include a photograph of the item to help us resolve this for you as quickly as possible.

For more information please see our full returns policy.