Frequently Asked Questions

Under current government restrictions, our village stores in Wahroonga and Balmain are not able to be open. However, we encourage you to shop with us online, as our team continue to pack and ship orders out daily. You can also click and collect, or order with us over the phone by calling 02 9555 1545 between 9am-1pm, Monday-Friday.

We look forward to being able to welcome you back into our stores very soon!

If your products are available to click and collect from our stores, you will be given the option to pick up your order at the final stage of the checkout. A member of our team will be in touch as soon as your order is ready. You will not be charged for shipping. If you have already paid for shipping but would prefer to collect your order, send us an email at with your order number, and we can organise a contactless collection instead. Your shipping will be refunded should you choose to collect.

Our team are available in our Balmain store from 9am-1pm Monday-Friday, and 9am-11am Saturday. Once we have called you to let you know that your order is ready, you can collect anytime during these hours.

Our team in Wahroonga are available Monday,Wednesday and Friday from 11am-1pm. Once we have called you to let you know that your order is ready, you can collect anytime during these hours.

We can also offer special pick up times by appointment. Simply call us on 02 9555 1545

If the store you want to collect from is not shown as an available option for pick up, this may mean we do not have your products currently available in that store. However, you can still order from us and we will post your order to you. Enter the code 'metrodelivery' at the checkout for free shipping within Sydney and we will happily post your order to you instead. For more information, email us at

Absolutely! If your order is a gift, simply select 'gift wrapping' at the checkout, and add a note if you wish. You may want to consider buying a card, and we can write in it for you.

Yes you can definitely order with us over the phone. Please call us on 02 9555 1545 between 9am-1pm Monday - Friday or Saturday 9am-11am, and a member of our team will be happy to assist.

Yes. The safety of our customers and our team is our highest priority. When you arrive at our store to collect your order, please knock or ring the doorbell. A team member will meet you to ask you for your details, and your order will be brought to the door for contactless collection.

Yes! We offer a variety of payment methods through our online store, including Afterpay. If you have any questions, you're welcome to contact a member of our team at

Not enough items available. Only [max] left.
Add to WishlistBrowse WishlistRemove Wishlist
Shopping cart

Your cart is empty.

Return To Shop

Add Order Note Edit Order Note
Add A Gift Wrap
Estimate Shipping
Add A Coupon

Estimate Shipping

Do you want a gift wrap? Only

Add A Gift Wrap

Add A Coupon

Coupon code will work on checkout page