The Secret Framed Print

We hope you love everything you purchase from us, but we understand there are certain circumstances where you may want to return a product. 

Changed your mind?
Please let us know within a day of receiving your parcel so that we can coordinate a return, and organise an exchange or store credit. Please note: Return postage is not covered on change of mind returns.

Faults or other queries
If you believe you have received a product with a fault, or it has been wrongly described, we're here to help. Please contact us by emailing shop@pepperwhites.com.au with your order or receipt number, and a member of our team will get in touch with you directly. Where possible, please include a photograph of the item to help us resolve this for you as quickly as possible. 
For more information please see our full returns policy.

SYDNEY METROPOLITAN 

A delivery fee does apply for this piece.
Within Sydney metropolitan, our oversize furniture delivery fee is $150 per order.
Any free delivery promotions do not apply to this piece.

Store pick up is available free of charge. 

OUTSIDE SYDNEY METROPOLITAN

Due to the size and weight of this piece we are unable to deliver to some areas.
 
A delivery fee does apply for this piece. As these costs can vary greatly depending on the item size, and your location, we prefer to offer tailored delivery quotes for our furniture deliveries outside of Sydney metropolitan. 
This is not calculated online and will be in addition to your purchase.
We work with a number of delivery services to ensure we give you the best possible option for cost, time and quality of service.

Please contact us for a quote before purchasing.

DISPATCH
Dispatch of your furniture piece can usually be arranged within 2-3 weeks of your purchase date.
Please contact a member of our team on 02 9555 1545 or by emailing shop@pepperwhites.com.au with your delivery address and the items you wish to purchase, for more information.